Terms of service
MUDE TERMS OF SERVICE
Last updated: 23 September 2026
- ABOUT US
MUDE is operated by TryLocals (Pty) Ltd, a company registered in South Africa under registration number 2025/927069/07.
In these terms, “MUDE”, “we”, “us” and “our” refer to TryLocals (Pty) Ltd trading as MUDE. Our website is https://mudeshoes.com.
These terms apply to your use of our online store and purchases from us, together with our Shipping Policy, Return and Refund Policy and Privacy Policy, available on our website.
Nothing in these terms or our policies excludes or limits rights or remedies that cannot lawfully be excluded under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. This protection applies to every section below, including the section concerning Shopify.
- USING OUR STORE
To place an order, you must be at least 18 years old or have the assistance and consent of a parent or legal guardian.
Please provide accurate contact, payment and delivery details. You must be authorised to use your chosen payment method.
Keep your account credentials secure and notify us if you suspect unauthorised use. You may not use our website for fraud, unlawful activity, harassment or interference with its security.
- PRODUCT INFORMATION
We aim to describe and display our products accurately. Screen settings and lighting may affect how colours appear.
Product images and descriptions do not remove your right to receive goods that match their description and meet applicable quality standards.
Please check the style, colour and size before ordering. Contact us if you need sizing assistance. Any height-increase measurements shown are approximate; the effect when worn may vary with size, fit and the wearer.
Changes to product descriptions apply to future purchases and do not allow us to materially change an existing order without your agreement.
- ORDERS AND PAYMENT
You can review and correct your order before submitting it. Full payment is required when ordering, including preorders, unless we expressly offer another payment arrangement.
An automated acknowledgement confirms receipt of your order. We accept your order when we confirm acceptance by email or dispatch the goods.
We may decline an order for a legitimate reason, such as unavailable stock, unsuccessful payment or suspected fraud. We will notify you and refund any payment received for goods we will not supply.
If an error affects your order, we will contact you to resolve it in accordance with applicable law. We will not charge an increased amount or substitute a product without your agreement.
Please retain your order confirmation. You may contact us for assistance obtaining a copy.
- PRICES AND DELIVERY CHARGES
Prices are displayed in South African rand (ZAR). Any applicable taxes and delivery charges will be disclosed before you complete payment.
The total shown at checkout is the amount payable. We will not add undisclosed charges after you have ordered.
Price changes and new promotions do not retrospectively change an accepted order.
- PREORDERS
Items marked “preorder” are not available for immediate dispatch. Payment reserves your selected product and size from the relevant incoming stock allocation.
The expected stock-arrival or dispatch timing will be stated on the product page when you order and reflected in your order information. Stock arrival, dispatch and delivery are separate stages: courier delivery time is additional to the time needed for stock to arrive and pass our quality checks.
We will communicate material delays and updated estimates. We will not treat a revised delivery timeframe as accepted simply because you do not reply.
You may cancel a preorder at any time before dispatch for a full refund, without a cancellation fee. Email info@trylocals.com with your order number.
If we cannot supply your order, we will notify you and refund your payment. We aim to process preorder cancellation refunds within 10 business days and will comply with any shorter applicable legal deadline.
After dispatch, our Return and Refund Policy and your statutory rights apply.
- SHIPPING AND DELIVERY
Our delivery areas, charges and arrangements are explained in our Shipping Policy and shown at checkout.
Please provide a complete delivery address and a telephone number where the courier can reach you. Contact us promptly if these details change.
We remain responsible for resolving delivery problems with the courier we appoint. Goods remain at our risk until delivered to you or your authorised recipient.
If an order is delayed, lost or damaged in transit, contact us so that we can investigate and arrange an appropriate remedy. Courier or customs delays do not remove your legal rights.
Any additional redelivery charge resulting from incorrect details or a missed delivery will be explained and agreed with you in advance, where lawful.
- CANCELLATIONS, RETURNS AND REFUNDS
Our Return and Refund Policy explains how to request a return, exchange or refund.
Where the statutory online cooling-off right applies, you may cancel within seven days after receiving the goods without giving a reason or paying a penalty. Only the direct cost of returning the goods may be charged. Refunds under this right will be made within 30 days of cancellation.
For goods that fail the applicable statutory quality standards within six months of delivery, you may return them at our risk and expense and choose repair, replacement or refund, as provided by law.
Any additional voluntary change-of-mind or size-exchange benefit is subject to the conditions in our Return and Refund Policy. Those conditions do not restrict statutory rights.
Contact info@trylocals.com with your order number for assistance and return instructions.
- RELATIONSHIP WITH SHOPIFY
MUDEshoes.com is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with MUDEshoes.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MUDEshoes.com, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MUDEshoes.com.
- PRIVACY AND COMMUNICATIONS
Our Privacy Policy explains how personal information is collected, used and shared when you visit our store, place an order or contact us.
Shopify and the providers supporting payments, delivery and customer service may process information needed to provide those services. Please see our Privacy Policy and Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy for further details.
Providing an email address for an order or customer-service conversation does not, by itself, mean that you agree to marketing messages. You may unsubscribe from marketing at any time.
- INTELLECTUAL PROPERTY AND REVIEWS
Our branding, website content and product imagery belong to us or their respective rights holders. You may browse and retain copies of information needed for your purchase or personal records. Commercial reuse requires permission unless permitted by law.
Reviews must reflect genuine experiences and must not infringe another person’s rights. If you submit a review for publication, you permit us to display it in connection with the relevant product or our store. We will not alter its meaning or publish private customer-service correspondence as a testimonial without permission.
- WEBSITE AVAILABILITY AND EXTERNAL LINKS
We take reasonable steps to keep our website working accurately and securely, but access may occasionally be interrupted by maintenance or technical problems.
External websites and optional third-party services may have their own terms and privacy policies. Their inclusion does not mean that we control or endorse all their content.
These provisions do not exclude our obligations in relation to your purchase or our choice of service providers.
- RESPONSIBILITY AND LIABILITY
Each party remains responsible for its conduct under applicable law.
Nothing in these terms excludes liability for fraud, gross negligence, defective or unsafe products, or any other liability that cannot lawfully be excluded.
We do not require you to waive statutory warranties or accept a blanket indemnity for using our store.
- SUSPENSION AND CHANGES
We may restrict access where reasonably necessary to address fraud, security threats or unlawful use. This does not remove our obligations regarding existing orders or refunds.
We may update these terms for future transactions. The terms applicable when you place your order continue to govern that order unless we agree a lawful change with you.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
- GOVERNING LAW AND COMPLAINTS
These terms are governed by South African law.
Please contact us first if you have a complaint so that we can try to resolve it. You retain the right to approach an appropriate ombud, regulator, tribunal or court. These terms do not require you to use a foreign court or waive available consumer remedies.
- CONTACT DETAILS
Trading name: MUDE
Company: TryLocals (Pty) Ltd
Company registration number: 2025/927069/07
Email: info@trylocals.com
Telephone: +27 84 503 4753
Website: https://mudeshoes.com
Business address:
16 Herald Drive
Umhlanga, Durban
KwaZulu-Natal, 4319
South Africa
Please contact us before sending any returns so we can provide return instructions.